Privacy Policy

This privacy policy sets out how Armour Communications uses and protects any information that you provide to Armour Communications when you use this website or through any other interaction with us (email, in person, etc.)

Armour Communications is committed to ensuring that your privacy is protected. Should we ask you to provide personal information, i.e. information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Armour Communications may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 August 2023.

When we collect data

When you visit our website, we may collect personal information about your visit (e.g. your IP address, the type of browser used, the website pages that you visit and the duration of your visit).

In addition we collect any personal details that you provide online, for example, when you enter personal details (e.g. name, gender, address, email address, phone number) within our website.

We may also collect personal information directly from you in the course of sales or purchasing activities, through providing you or your organisation with our Armour secure communications service, or through marketing and other events; such details may include business cards, personal contact details, secure contact details, email address.

By providing your personal information as described above, or by continuing to visit our website, or by the use of any of our secure communications services, you are accepting and consenting to the practices described in this privacy policy, and you agree to the transfer, storing or processing of your personal information in the manner described in this policy.

What we collect

We may collect and process the following personal information (which may in certain circumstances include ‘sensitive’ personal information – as defined in the UK’s Data Protection Laws) about you, e.g.

Name and job title;
Contact information including email address;
Demographic information such as postcode, business-related preferences and interests;
Other information relevant to customer surveys and/or offers.

Our website may also automatically collect technical and visit information (as noted previously).

If you are a job applicant we collect, store and use information you provide to us for the purposes of recruitment, e.g. contact details, job application, curriculum vitae, covering letter and any references. If you provide any sensitive personal information (e.g. regarding a disability), this will not be retained without your explicit consent.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Provision of services (e.g. to manage contracts, provide services, or support your use of a service);
Security and administration of our systems (e.g. to resolve a problem with our website or with a service provided to you);
Internal record keeping;
Improving our products and services;
To periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
From time to time, we may also use your information to contact you (by any means to which you have consented, e.g. email, phone, mail) for market research purposes;
Recruitment (if you are a job applicant);
We may use the information to customise the website according to your interests.

Lawful Basis for processing data

Armour will process Personal Data fairly and lawfully in accordance with individuals’ GDPR rights. This means Personal Data will only be processed with the explicit consent of the Data Subject; however much of Armour’s processing of Personal Data relates to Contractual obligations.

Under the UK GDPR, the lawful bases we rely on for processing this information are:

Your consent (you are able to remove your consent at any time, as described elsewhere in this policy);
We have a contractual obligation (e.g. in supplying a service to you);
We have a legal obligation (e.g. for financial or legal record-keeping);
We have a vital interest (e.g. where our service is used for healthcare or similarly critical purposes);
We need it to perform a public task (e.g when supporting government customers);
We have a legitimate interest (this is the most common use, e.g. when contacting potential customers whom we believe will be interested in our products or publications; notifying existing customers of new capabilities or changes to our services).

Armour maintains a Data Register which lists the type of Personal Data processed by the company and the Lawful Basis for the processing, as approved by our Data Protection Officer. Our staff must ensure that any Personal Data they manage is recorded on the Data Register, remembering that Data Subjects have the right to have any data unlawfully processed erased.

Will the data be shared with any third parties?

We will not disclose personal information to a third party except when:

required by law, including (without limitation) in order to comply with applicable local laws or judicial proceedings, court orders or any other legal processes;
required to supply you with a service you have contracted with us (in which case your privacy will be protected through appropriate data protection compliance by the third party and for data transfer between us and the third party).

Other than as needed for the day-to-day operation of the company, Armour will not disclose Personal Data without the consent of the Data subject(s) concerned.

How long will the data be stored?

We will only store data for as long as it is needed, whether this is for technical or legal reasons. Technical reasons may include, for example, the period during which we provide a service to – or contract with – you, plus a suitable period thereafter when you may wish to continue or alter the service or request historical data concerning your use of our service.

For legal reasons, we may be required to use and retain information for legal and compliance purposes, such as the prevention, detection, or investigation of a crime, loss prevention or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe necessary:

under applicable law;
to respond to requests from courts, law enforcement agencies, regulatory agencies and other public and government authorities;
to enforce a contract; or
to protect our rights, privacy, safety or property or those of other persons.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing our Data Protection Officer (see below).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may, where permitted by law, submit a written Subject Access Request (“SAR”) to our Data Protection Officer at our office address (see below), to:

Check whether we hold your personal information; and/or
Require us to provide you with a copy of your personal information; and/or
Require us to correct or delete or restrict the processing of any of your personal information that is inaccurate or that you don’t want us to hold.

For data requests not relating to personal data, or for requests that are manifestly unfounded or excessive, Armour may make an appropriate administration charge for providing such information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Links to Other Websites

Our website includes links to other (third-party) websites. Such links are provided in good faith for general benefit but Armour cannot guarantee their safety or security. This privacy notice only applies to the Armour website and does not cover any other websites that we link to; if you go to another website from this one, you will need to read the privacy policy on that website to find out what it does with your information.

Contacting us

The Data Protection Officer, Armour Communications Limited, 1st Floor Millbank Tower, London SW1P 4QP, UK
Email:

SigNet Privacy Policy

SigNet utilizes state-of-the-art security and end-to-end encryption to provide private messaging and Internet calling services to users worldwide (“Services”). Your calls and messages are always encrypted, so they can never be shared or viewed by anyone but yourself and the intended recipients.

Information you provide

Account Information. Your organisation licence administrator will designate your username. You may optionally add other information to your account, such as a profile name and profile picture. This information is end-to-end encrypted.

Messages. Armour cannot decrypt or otherwise access the content of your messages or calls. SigNet queues end-to-end encrypted messages on its servers for delivery to devices that are temporarily offline (e.g. a phone whose battery has died). Your message history is stored on your own devices.

Additional technical information is stored on our servers, including randomly generated authentication tokens, keys, push tokens, and other material that is necessary to establish calls and transmit messages. SigNet limits this additional technical information to the minimum required to operate the Services.

Contacts. SigNet contacts are generated by your organisation service administrator and stored on the SigNet server. Contacts are distributed by a secure encrypted service to the SigNet app from the SigNet server. Information from the contacts on your device may be cryptographically hashed and transmitted to the server in order to determine which of your contacts are registered.

User Support. If you contact SigNet User Support, any personal data you may share with us is kept only for the purposes of researching the issue and contacting you about your case.

Managing your information. You can manage your personal information in SigNet’s application Settings. For example, you can update your profile information or choose to enable additional privacy features.

Information we may share

Third Parties. We do not work with third parties and we do not share any data

Updates

We will update this privacy policy as needed so that it is current, accurate, and as clear as possible. Your continued use of our Services confirms your acceptance of our updated Privacy Policy.

Terms

The SigNet by Armour application may only be activated by authorised users of an organisation that has signed an Enterprise Licence Agreement (ELA) with Armour Communications Limited. Please contact your organisation’s procurement representative to obtain details of your organisation’s specific ELA which may also include flow-down End User Licence Agreement (EULA) terms and conditions.

Armour Mobile Privacy Policy

Armour Mobile utilizes state-of-the-art security including encryption of in-transit and at-rest data to provide private messaging and Internet calling Services to users worldwide (“Services”). Your calls and messages are always encrypted, so they can never be shared or viewed by anyone but yourself, the intended recipient(s), and – if the Armour Audit service “Recall” is enabled for your Service – an authorised “Auditor” (see below).

Information you provide

Account Information. Your organisation service administrator will designate your username and any associated account information, such as role and organisation data. This information is encrypted in-transit and at-rest.

Messages. Armour cannot decrypt or otherwise access the content of your messages or calls unless your organisation has licensed and enabled the Armour Audit service “Recall” and has authorised Armour to be an authorised Auditor for this service. Armour Mobile queues encrypted messages on its servers for delivery to devices that are temporarily offline (e.g. a phone that is switched off). Your message history is stored on your own devices.

Additional technical information is stored on our servers, including randomly generated authentication tokens, keys, push tokens, and other material that is necessary to establish calls and transmit messages. Armour Mobile limits this additional technical information to the minimum required to operate the Services.

Contacts. Armour Mobile contacts are generated by your organisation service administrator and stored on the Armour Mobile server. Contacts are distributed by a secure encrypted service to the Armour Mobile app from the Armour Mobile server. A user may optionally allow the Armour Mobile app to access the contacts on their device to assist in recognising new contacts where their secure service identifier is already in the device contacts but this feature is disabled by default.

User Support. If you contact Armour Mobile User Support, any personal data you may share with us is kept only for the purposes of researching the issue and contacting you about your case.

Managing your information. You can manage some personal information in the Armour Mobile application Settings. For example, you can update some profile information or choose to enable additional privacy features.

Information we may share

Third Parties. We do not work with third parties and we do not share any data.

Updates

We will update this privacy policy as needed so that it is current, accurate, and as clear as possible. Your continued use of our Services confirms your acceptance of our updated Privacy Policy.

Terms

The Armour Mobile application may only be activated by authorised users of an organisation that has signed an Enterprise Licence Agreement (ELA) with Armour Communications Limited. Please contact your organisation’s procurement representative to obtain details of your organisation’s specific ELA which may also include flow-down End User Licence Agreement (EULA) terms and conditions.