A Maritime Use Case
Requirement
A global shipping organisation needed to communicate sensitive, commercial information in a way that kept it completely secure both in transit and at rest. Owners, executive management and executive assistants, banks. lawyers and other third parties had been using consumer-grade apps such as WhatsApp, Signal, Telegram and Viber to communicate because messages are encrypted. However, such apps can be attacked with the very real danger that user identity can be spoofed or hacked. The nature of the information being shared was such that using email was not a suitable option.
Challenge
To share commercial information, documents and instructions with trusted colleagues and partners securely, ensuring there are no unmanaged copies of information held anywhere, either printed or electronic. Conversations would be extremely difficult to trace.
Solution
SigNet by Armour®, which is secure by design, was selected for its great user experience. Strong user adoption was a key differentiator for SigNet – people found it extremely easy to use, and are using it enthusiastically.
Key Benefits
SigNet provides secure comms for voice, text, messaging, video and attachments. However, for this maritime organisation, the app is used mostly for messaging and sending documents securely.
Increasing Security Awareness – Using SigNet has encouraged a culture of heightened security awareness amongst employees while also protecting user anonymity and privacy.
One-step provisioning – users simply download the app, and they can start using it straight away.
Strong user adoption rates – the app is so easy to use, people like it.
Anonymity and protection of privacy – users do not need to reveal their mobile number, email address or even full name in order to use the app. This particular feature is much appreciated by the ship owners who value their privacy.
Use across multiple linked devices – the same instance of the app can be installed on desktop, laptop, tablet and mobile, so that information can be shared across devices securely, without ever using email.
Desktop instance – the app is used by Executive Assistants on their PCs and laptops. The ability to cut and paste instructions from ship owners and share with other members of the management team via SigNet improves security.
Note to Self facility – voice to text notes and reminders that are held within the app, and can be shared with linked devices.
Ultra secure sharing of information – documents for signature, instructions or commercial details are shared via SigNet, meaning that the use of email systems is completely avoided, and there is no need to print copies.
COVID-19 – the company is even using the app to enable employees to share COVID test results and vaccine details.
Results
Details of competitive commercial discussions, documents for signature, instructions from ship owners, and even sensitive medical information can now be shared across an ultra secure platform. Documents and information shared using SigNet are not accessible by any other system. Documents no longer have to shared via an email system, which could be subject to surveillance or hacking, nor do they ever need to be printed.
Users’ identities are protected and privacy maintained, which is important for ship owners. People like using SigNet, secretaries and executive assistants are able to use the solution from their desktops. As people become more used to SigNet they are finding more reasons to use the app, including the Note to Self feature as a quick and easy way to share confidential information across devices.
Contact us today to discuss how your organisation can keep sensitive commercial communications completely private
