Recall by Armour – Armour Mobile Audit capabilities

Unofficial channels now subject to FoI requests

If you need to audit secure calls, protect evidence, or prove compliance, Armour can help.

A recent ruling by the Information Commissioner’s Office (ICO) (https://www.civilserviceworld.com/professions/article/freedom-of-information-foi-covers-whatsapp-and-other-private-channels-confirms-ico) states that emails and messages between officials and ministers sent from private accounts, including consumer-grade apps such as WhatsApp, are covered by the Freedom of Information (FoI) Act. The ruling aims to deal with the concerns that unofficial communication channels may impede official record keeping and the public record.

Keep Professional and Personal Comms separate

Quite apart for the need for government officials and those in public office to remain transparent and accountable, our previous blog entitled: Insider trading, a Russian banker and WhatsApp – the case for Audit  explains the importance of keeping professional and personal communications totally separate, and why organisations should use an enterprise app for business communications. There are many security reasons that consumer-grade apps are unsuitable for professional use, not least that free-to-use apps simply don’t have the features required for use at enterprise level, such as audit.

Privacy with an Audit trail

One of the key reasons that many organisations will want to use to use Armour solutions is to maintain complete privacy and security of communications. However, there are instances, when audit functionality is a requirement. We understand that providing the option for an auditor to be able to review sensitive calls after the event is, in itself, a security management conundrum.

With Recall by Armour we have solved this challenge

Recall by Armour is available as an additional module to Armour Mobile for on-premises deployments. Designed for organisations in regulated industries Recall provides call audit capabilities for security-conscious organisations that need to be able to prove who said what, to whom, and when.

How it works

Armour Mobile and Desktop support an audit capability enabling communication (text, audio) to be captured in its entirety within the centralised audit log, allowing detailed retrospective analysis of all conversations.   Each entry within the audit log is encrypted using keys unique to the user to whom the entry relates, and access to the decrypted content can only be gained when an Administrator with sufficient access rights has access to the audit tools to securely retrieve the key material and perform the necessary decryption tasks.

With Recall, all communications via Armour Mobile are protected and preserved automatically, the user doesn’t need to do anything extra. This supports the NCSC ethos of Secure by Design, making security easy for the end user.

For more information about how Armour Comms can help your organisation preserve, check and interrogate secure and sensitive conversations, contact us today. sales@armourcomms.com